Terms of Use

These Terms of Use constitute a legally binding agreement between you ("you," "your," or "user") and PLAYADA SOFTWARE LIMITED, a company registered in Cyprus with registration number HE484391, having its registered office at Agias Zonis & Thessalonikis street, Nicolaou Pentadromos Center, 10th Floor, Flat/Office 1001, Block B, 3026, Limassol, Cyprus ("we," "us," "our," or "Company"), concerning your access to and use of the RESELF mobile application (the "App"), as well as any related services, features, content, and applications offered by us (collectively, the "Services").

By downloading, accessing, or using the App, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use. If you do not agree with these Terms, you must not access or use the App or Services.

2.1 Age Requirements. You must be at least 18 years of age to use the App. If you are between 13 and 17 years of age, you may only use the App with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms. By using the App, you represent and warrant that you meet these age requirements.

2.2 Capacity. You represent and warrant that you have the legal capacity to enter into these Terms and comply with their provisions.

2.3 Geographic Restrictions. The App may not be available in all jurisdictions. You are responsible for ensuring that your access to and use of the App complies with applicable local laws.

RESELF is a personal development and self-discovery application that provides:

• AI-powered reflection and coaching features
• Daily insights and micro-tasks for personal growth
• Mindfulness practices and meditation guidance
• Life wheel assessment and goal-setting tools
• Personality analysis and self-discovery activities
• Compatibility assessments
• Step-by-step growth guidance
• Mini-games and interactive exercises

We may add or delete any of the features and functionalities at our discretion.

3.1 Nature of Services. The Services are designed for educational, informational, and personal development purposes only. The App is not intended to provide medical, psychological, therapeutic, or professional advice. The AI-powered features use artificial intelligence technology to generate personalized content based on your inputs and interactions.

3.2 No Professional Relationship. Use of the App does not create a doctor-patient, therapist-client, counselor-client, or any other professional relationship between you and the Company or any third party. The Services are not a substitute for professional medical, psychological, or mental health care.

4.1 Account Creation. To access certain features of the App, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

4.2 Account Security. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to protect your account information.

User authentication and password management are handled by Firebase Authentication (Google). Passwords are securely encrypted and stored by Firebase; we do not have access to or store your password on our servers.

4.3 Account Termination. We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including if we believe you have violated these Terms.

5.1 Payment Processing. In-app purchases and subscription payments are processed through Stripe, a third-party payment processor. By making a purchase, you agree to comply with Stripe's terms of service and privacy policy in addition to these Terms.

5.2 Subscription Plans. The App offers various subscription plans with different features and pricing. Current subscription options, features, and prices are displayed within the App and may be modified from time to time.

5.3 Billing and Automatic Renewal.

• Subscriptions automatically renew at the end of each subscription period (monthly, annually, or as otherwise specified) unless you cancel before the renewal date.
• You authorize us to charge your selected payment method for the applicable subscription fee plus any applicable taxes.
• The subscription fee will be charged at the beginning of each subscription period.
• Subscription prices may change with notice. Price changes will apply to subsequent subscription periods after you receive notice.

5.4 Free Trials and Promotional Offers. We may offer free trials or promotional discounts from time to time. If you do not cancel before the end of a free trial period, you will be automatically charged the full subscription fee. Promotional offers are subject to specific terms and conditions presented at the time of the offer.

5.5 Cancellation. You may cancel your subscription at any time through your account settings within the App or through your payment method settings. Cancellation will take effect at the end of your current billing period. You will continue to have access to subscription features until the end of the paid period.

5.6 Refund Policy.

• All purchases are final and non-refundable except as required by applicable law or as expressly stated in our Subscription Policy.
• If you believe you are entitled to a refund, please contact us at [email protected] within 14 days of the charge with a detailed explanation.
• Refund requests will be reviewed on a case-by-case basis at our sole discretion.
• If you are located in the European Union, you may have certain cancellation rights under applicable consumer protection laws.

5.7 Taxes. You are responsible for any applicable taxes, including VAT, sales tax, or other similar taxes, except for taxes on our income.

5.8 Payment Method. You represent and warrant that you have the legal right to use any payment method you provide to us. You authorize us to charge your payment method for all fees incurred through your account.

6.1 User Content. You may be able to submit, upload, or otherwise provide information, data, text, responses to questionnaires, reflections, goals, and other content through the App ("User Content"). You retain all ownership rights in your User Content.

6.2 License to Company. By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to use, reproduce, process, adapt, modify, publish, transmit, display, and distribute your User Content for the purposes of:

• Providing and improving the Services
• Developing and training AI models and algorithms
• Generating personalized insights and recommendations
• Creating anonymized and aggregated data for analytics and research
• Complying with legal obligations

6.3 Data Usage and AI Training. You acknowledge and agree that your User Content and interactions with the App may be used to train, improve, and develop our AI models and algorithms. We may create anonymized and aggregated data from User Content, which we may use for any purpose, including research, analytics, and product development. Anonymized and aggregated data does not identify you personally and is not considered User Content.

6.4 Content Standards. You agree that your User Content will not:

• Contain false, misleading, or inaccurate information
• Violate any applicable law or regulation
• Infringe any intellectual property or other proprietary rights
• Contain any material that is defamatory, obscene, harassing, threatening, or hateful
• Contain viruses or malicious code
• Impersonate any person or entity

6.5 Monitoring. We reserve the right, but have no obligation, to monitor, review, or edit User Content. We may remove or refuse to display any User Content that violates these Terms or applicable law.

6.6 Data Retention. We will retain your User Content for as long as necessary to provide the Services and as described in our Privacy Policy. Upon account deletion, we will delete or anonymize your User Content in accordance with our data retention policies and applicable law, except as required to be retained for legal or business purposes.

7.1 Nature of AI Content. The App uses artificial intelligence technology to generate personalized content, insights, recommendations, and responses based on your inputs and interactions. AI-generated content is created by algorithms and is not authored by human professionals.

7.2 Accuracy and Reliability. While we strive to provide accurate and helpful AI-generated content:

• AI-generated content may contain errors, inaccuracies, or inconsistencies
• Content is based on patterns and data available at the time of generation
• AI responses should not be considered infallible or authoritative
• You should independently verify any important information before relying on it

7.3 No Professional Advice. AI-generated content is for informational and educational purposes only and does not constitute professional advice of any kind, including but not limited to medical or mental health diagnosis, treatment, or advice; psychological or psychiatric counseling or therapy; legal, financial, or career advice; or emergency assistance or crisis intervention.

7.4 Emergency Situations. The App is not designed for use in emergency situations. If you are experiencing a mental health emergency or crisis contact your local emergency services immediately.

7.5 When to Seek Professional Help. If you are experiencing high levels of stress, anxiety, depression, or any other mental health concerns that interfere with your daily life, we strongly encourage you to consult with a qualified mental health professional, such as:

• Licensed psychologist or psychiatrist
• Licensed therapist or counselor
• Your primary care physician
• Mental health clinic or community health center

The App is designed to support personal growth and self-discovery, but is not a replacement for professional mental health care. Professional treatment is essential for:

• Persistent or severe anxiety or depression
• Suicidal thoughts or self-harm ideation
• Trauma or post-traumatic stress
• Substance abuse or addiction issues
• Eating disorders
• Any mental health condition requiring diagnosis or treatment
• Situations where symptoms significantly impact your ability to function

7.6 Emergency Situations. The App is not designed for use in emergency situations. If you are experiencing a mental health emergency or crisis, including thoughts of harming yourself or others:

• United States: Call 988 (Suicide & Crisis Lifeline) or 911
• European Union: Call 112
• United Kingdom: Call 999 or 116 123 (Samaritans)
• Cyprus: Call 1466 (Mental Health Helpline) or 112
• International Association for Suicide Prevention: www.iasp.info/resources/Crisis_Centres/
• Crisis Text Line (US/UK/Canada/Ireland): Text "HELLO" to 741741
• Contact your local emergency services immediately

Do not rely on the App in emergency situations. Always seek immediate professional help.

7.6 Limitations. You acknowledge that AI technology has inherent limitations and cannot replace human judgment or expertise; the App cannot detect or respond to urgent situations requiring immediate intervention; AI-generated insights are based on limited information you provide and may not reflect your complete situation; and you use AI-generated content at your own risk.

8.1 Company Ownership. The App and Services, including all content, features, functionality, software, code, designs, graphics, text, interfaces, and the selection and arrangement thereof, are owned by the Company or its licensors and are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

8.2 Limited License. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the App for your personal, non-commercial use, subject to these Terms. This license does not include any right to modify, reproduce, or create derivative works; distribute, sell, or sublicense the App; reverse engineer or decompile the App; remove or alter any proprietary notices; or use the App for any commercial purpose.

8.3 Trademarks. "RESELF," the RESELF logo, and other marks used in connection with the Services are trademarks or registered trademarks of the Company. You may not use these marks without our prior written permission.

8.4 Feedback. If you provide us with any feedback, suggestions, or ideas regarding the App or Services, you grant us an unlimited, irrevocable, perpetual, royalty-free license to use such feedback for any purpose without compensation or attribution to you.

You agree not to use the App or Services:

• In any way that violates any applicable law or regulation, including data protection and privacy laws.
• To engage in any conduct that restricts or inhibits anyone's use or enjoyment of the Services, or which may harm the Company or users of the Services.
• To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity.
• To transmit, or procure the sending of, any advertising or promotional material without our prior written consent.
• To use any manual or automated system or software to extract data from the App (scraping).
• To attempt to gain unauthorized access to any portion of the App, other users' accounts, or any systems or networks connected to the App.
• To interfere with or disrupt the App or servers or networks connected to the App.
• To introduce any viruses, malware, or other malicious code.
• To upload, post, or transmit any content that you do not have a right to make available.
• To use the App in any manner that could disable, overburden, damage, or impair the App or interfere with any other party's use of the App.
• For any commercial purposes without our express written permission.

10.1 Third-Party Services. The App may integrate with or contain links to third-party services, including payment processors (Stripe), analytics providers, user authentication and account management (Firebase Authentication by Google), and other service providers. Your use of third-party services is subject to the terms and conditions and privacy policies of those third parties.

10.2 No Endorsement. We do not endorse, warrant, or guarantee any third-party services, and we are not responsible for the content, accuracy, or functionality of third-party services.

10.3 Stripe Payment Processing. Payments are processed by Stripe, Inc. By making a purchase, you agree to be bound by Stripe's Services Agreement and other applicable Stripe terms. We do not store your complete payment card information on our servers.

10.4 Firebase Authentication. User authentication is powered by Firebase Authentication, a service provided by Google LLC. Firebase handles password encryption and storage; we do not store passwords on our servers.

11.1 Privacy Policy. Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11.2 Data Processing. By using the App, you consent to the processing of your personal data as described in our Privacy Policy, including the transfer of data to countries outside your country of residence.

11.3 Data Security. We implement reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

11.4 GDPR Rights. If you are located in the European Economic Area or the United Kingdom, you have certain rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, object to processing, and data portability. Please see our Privacy Policy for more information.

12.1 Disclaimer of Warranties. The App and Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement; warranties that the App will be uninterrupted, error-free, secure, or free of viruses; warranties regarding the accuracy or reliability of any content, including AI-generated content; or warranties that the App will meet your requirements or achieve any particular results.

12.2 No Medical or Psychological Advice. We expressly disclaim any representation or warranty that the Services constitute medical, psychological, therapeutic, or professional advice or treatment. The Services are not a substitute for professional care, and you should not rely on the App for medical or mental health decisions.

12.3 Limitation of Liability. To the maximum extent permitted by applicable law, in no event shall the Company, its affiliates, directors, officers, employees, agents, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, arising out of or related to your use of or inability to use the App or Services.

The Company's total liability to you for any claims arising from or related to these Terms or your use of the Services shall not exceed the greater of (a) the amount you paid to us in the twelve (12) months preceding the event giving rise to liability, or (b) one hundred euros (€100).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liability. In such jurisdictions, the above limitations may not apply to you, and our liability will be limited to the maximum extent permitted by law.

12.4 Basis of the Bargain. You acknowledge that the disclaimers and limitations in this section reflect a reasonable and fair allocation of risk between you and the Company and are fundamental elements of the bargain between you and us.

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective directors, officers, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising from:

• Your use of the App or Services
• Your violation of these Terms
• Your User Content or any content you submit or transmit through the App
• Your violation of any rights of another person or entity
• Your violation of any applicable law or regulation

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you will cooperate with us in asserting any available defenses.

14.1 Termination by You. You may terminate your account at any time by following the account deletion instructions in the App or by contacting us at [email protected]. Upon termination, your right to use the App will immediately cease.

14.2 Termination by Us. We reserve the right to suspend or terminate your access to the App, with or without notice, for any reason, including:

• Violation of these Terms
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Upon your request
• At our sole discretion

14.3 Effect of Termination. Upon termination:

• All licenses granted to you in these Terms will immediately terminate
• You must cease all use of the App
• We may delete your account and User Content, except as required by law or as described in our Privacy Policy
• Any accrued rights or obligations (including payment obligations) will survive termination
• Sections that by their nature should survive termination will survive, including Sections 6, 8, 12, 13, 14, 15, and 16

14.4 No Refunds. Except as required by applicable law, you will not be entitled to any refunds of subscription fees upon termination of your account, regardless of the reason for termination.

15.1 Governing Law. These Terms shall be governed by and construed in accordance with the laws of Cyprus, without regard to its conflict of law provisions.

15.2 Jurisdiction. Subject to the arbitration provisions below, you agree that any dispute arising out of or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Limassol, Cyprus.

15.3 Informal Resolution. Before initiating any formal dispute resolution, you agree to first contact us at [email protected] to seek an informal resolution. We will attempt to resolve any dispute informally within 30 days.

15.4 Arbitration (Where Applicable). If we cannot resolve a dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms will be resolved by binding arbitration, except that each party retains the right to seek injunctive relief in a court of competent jurisdiction to prevent infringement of intellectual property rights, and you may assert claims in small claims court if your claims qualify.

The arbitration shall be conducted in accordance with the rules of the Cyprus Arbitration and Mediation Centre, in English, in Limassol, Cyprus. The arbitrator's decision shall be final and binding.

15.5 Class Action Waiver. To the extent permitted by applicable law, you agree that disputes will be resolved individually, and you waive any right to participate in a class action, collective action, or representative action.

15.6 EU Users. If you are located in the European Union, you may have the right to file a complaint with your local data protection authority or consumer protection agency.

16.1 Entire Agreement. These Terms, together with our Privacy Policy, Subscription Policy, and Cookie Policy, constitute the entire agreement between you and the Company regarding the App and Services and supersede all prior agreements and understandings.

16.2 Modifications. We reserve the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms within the App or by sending you an email. Your continued use of the App after the effective date of the revised Terms constitutes acceptance of the changes.

16.3 Waiver. Our failure to enforce any right or provision of these Terms will not constitute a waiver of that right or provision.

16.4 Severability. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

16.5 Assignment. You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms or any rights hereunder without restriction. Any attempted assignment in violation of this section is void.

16.6 Force Majeure. We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

16.7 No Third-Party Beneficiaries. These Terms do not create any third-party beneficiary rights.

16.8 Notices. Any notices or other communications provided by us under these Terms will be given by posting to the App or by email to the address you provided. Notices to the Company should be sent to [email protected] or our registered postal address.

16.9 Language. These Terms are drafted in English. In the event of any conflict between the English version and any translation, the English version shall prevail.

16.10 Relationship. No joint venture, partnership, employment, or agency relationship exists between you and the Company as a result of these Terms or your use of the App.

16.11 Export Control. You may not use, export, or re-export the App except as authorized by Cyprus law and the laws of the jurisdiction in which the App was obtained. You represent and warrant that you are not located in a country subject to a Cyprus government embargo or designated as a "terrorist supporting" country, and that you are not listed on any Cyprus government list of prohibited or restricted parties.

If you access the App via the Apple App Store, the following additional terms apply:

• These Terms are between you and the Company only, not with Apple Inc. ("Apple"), and Apple is not responsible for the App or its content.
• Apple has no obligation to furnish any maintenance or support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you. To the maximum extent permitted by applicable law, Apple will have no other warranty obligation with respect to the App.
• Apple is not responsible for addressing any claims relating to the App, including product liability claims, regulatory compliance failures, or consumer protection claims.
• In the event of any third-party claim that the App infringes that third party's intellectual property rights, the Company, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.
• You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country; and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
• You must comply with applicable third-party terms when using the App (e.g., you must not be in violation of your wireless data service agreement when using the App).

If you have any questions, comments, or concerns about these Terms or the Services, please contact us at:

PLAYADA SOFTWARE LIMITED
Agias Zonis & Thessalonikis street
Nicolaou Pentadromos Center, 10th Floor
Flat/Office 1001, Block B
3026, Limassol, Cyprus
Email: [email protected]

By downloading, accessing, or using the App, you acknowledge that you have read these Terms of Use, understand them, and agree to be bound by them. If you do not agree to these Terms, you must not use the App or Services.